Warranty

The standard warranty for manufacturing and hidden defects covers a period of 3 years from the date of purchase. Your warranty will be extended by an additional 2 years if you entrust your watch to our experts for a service inspection during the last year of the standard warranty period, ensuring that your timepiece remains in perfect condition.

If your watch shows signs of malfunction or the deviation in the accuracy of its mechanical caliber is greater than specified, it should be serviced and repaired by our experts. ROBOT watches come with a five-year warranty, covering all manufacturing and hidden defects. During this period, we will repair your watch free of charge. To maintain this warranty, we require that your watch undergoes a standard inspection at our service center by the time of your 3rd year of ownership.

Even after the five-year warranty period expires, we will continue to care for your watch. Out-of-warranty repairs will be conducted at your expense. Please note that regular servicing and repairs due to damage or malfunction caused by improper use are always charged, even within the warranty period.

The extent and cost of repairs vary depending on the model and the degree of damage. A detailed price estimate will be provided on a case-by-case basis before any work is done. Pricing is based on the hourly rate for the watchmaker’s labor and the cost of any necessary spare parts.

If you suspect that something is wrong with your watch, don’t hesitate to contact us. We will always take care of it with the utmost attention.

The warranty does not cover:

• Normal Wear and Tear: This includes superficial scratches, loss of shine, and the development of patina where expected or desirable.
• Accuracy Deviation: Variations in accuracy that fall within the manufacturer’s specified tolerance for the movement.
• Improper Use: Damage from incorrect use, such as setting the date between 10 PM and 2 AM, exposing the watch to water pressure beyond its rating, neglecting waterproofing maintenance, or impact damage.
• Harmful Exposure: Damage from excessive exposure to magnetic fields, extreme temperature changes, excessive heat or cold, microwaves or other radiation, physical blows, vibrations, or pressure extremes.
• Improper Mounting: ROBOT watches are designed to be worn on the wrist. Mounting the watch on vibrating objects like a bicycle frame or car dashboard, resulting in damage, is not covered by the warranty.

What voids the warranty:

• Unauthorized or DIY servicing.
• Tampering with the watch or removing its serial number.

The warranty is valid only for ROBOT watches purchased through authorized channels.

Exclusions:

• The warranty does not apply to leather or textile straps. Rubber and metal straps are covered for the duration specified by current consumer law. This also applies to other included accessories and packaging