Warranty and out-of-warranty service
If your watch shows signs of malfunction or the deviation of the accuracy of its mechanical calibre is bigger than stated, it will need to be seen by our experts who will service and repair it. ROBOT watches are under warranty for a period of eight years. This warranty covers all manufacturing and hidden defects. During this period we will repair your watch free of charge. To guarantee this 8 years warranty we require that you entrust your watch for a standard inspection in our watch-service between 4th and 5th year since production date of the watch. After the eight-year warranty expires, we will still take care of your watch. Repairs on an out-of-warranty basis will be carried out at your cost. Please note that regular servicing and repairs of damage or malfunction caused by improper use are always charged for. The extent and cost of repairs vary from model to model and it depends on the degree of damage. The price will be quoted on a case-by-case basis in advance of any work being carried out. The price will be based on an hourly rate set for the work of the watchmaker and the cost of spare parts needed. If you ever feel there may be something wrong with your watch, do not hesitate to contact us.
We will always take care of it.
The eight-year warranty does not cover the following:
- signs of standard regular wear within the manufacturer’s recommendations, namely but not limited to superficial scratches, loss of shine, accumulation of patina where it may be expected or even desirable
- deviation of accuracy within the tolerance permitted by the manufacturer of the movement
- damage caused by improper use, namely but not limited to setting the date between 10 PM and 2 AM, exposing the watch to higher water pressure than stated, neglecting the advice on how to ensure the watch remains waterproof, damaging the watch due to an impact
- damage caused by excessive exposure to harmful forces or elements which leave the watch showing signs of impairment, namely but not limited to exposure to magnetic forces, severe temperature changes, excessive cold or heat, exposure to microwaves or other forms of radiation, exposure to blows or vibration, exposure to underpressure or overpressure
A ROBOT watch is meant to be worn on the wrist. If you mount it on vibrating objects such as a bicycle frame, a car's dashboard or similar and cause it damage this way, the warranty will not be honoured.
The eight-year warranty will be discontinued immediately if:
- the watch had been subject to unauthorised or DIY servicing
- the watch had been tampered with or its serial number removed
The warranty is valid only for ROBOT watches acquired legally.
The eight-year warranty does not apply to leather and textile straps. Rubber and metal straps are guaranteed for the period set by the current consumer law. The same applies to other products included in the packaging and the packaging itself.
ROBOT
Use and CARE
Your ROBOT timepiece will require only a little care and attention.
Here is some basic information about it. If you have any questions or need any advice, we will be more than happy to help you. Just call us on +420 702 293 509 or send an e-mail to servis(at)robot-watch.cz.
WINDING YOUR WATCH
Always wind your watch while taken off your wrist. Winding it on your wrist puts unnecessary strain on the winding stem. With the crown in its basic position, hold it between your thumb and forefinger and turn it repeatedly clockwise until you feel resistance. Do not overwind your watch.
SETTING THE TIME AND DATE
Pull out the crown two little clicks and start turning it clockwise. Keep going until the date changes. This will happen in the 12 o'clock (midnight) position. Continue until the hands show the right time. Push the crown back in.
To correct the date, pull out the crown one little click and turn it anti-clockwise until you reach the correct date. Push the crown back in.
As with all mechanical watches, do not set the date if the hands are between 10 pm and 2 am. Doing so may damage the mechanism. First set the time and then the date.
Now your watch is ready for use.
Water resistance
Your watch is protected against the water with the help of a gasket and sealing, as well as its overall design. You can wash your hands, get wet, or even go for a swim without damaging it. Diving, however, may cause it damage that is not covered by the warranty. The leather strap is not water-resistant. Water-resistance is a temporary property which can be impaired by improper handling. If your watch gets in frequent contact with water, we recommend that it be regularly resealed and pressure tested.
Caring for your watch
The watch does not require any special care. A soft cloth is sufficient for cleaning. To ensure that your watch functions properly, do not expose it to magnetic fields or big jumps in temperature. Mechanical damage, for example, caused by a fall, can damage the mechanism, the case surface and the strap, and impair water resistance. The warranty does not cover defects caused by mechanical damage.
Servicing
From time to time, your watch should be adjusted and inspected. We recommend that you entrust your watch to our experts every five years. They will clean it and make sure the water resistance is up to scratch and the movement is working fine.
Warranty
Manufacturing and/or hidden defects are covered by an 8-year warranty. We strongly recommend that the watch be entrusted to our experts for servicing half way through the warranty period.